{"id":483,"date":"2026-05-12T10:44:11","date_gmt":"2026-05-12T10:44:11","guid":{"rendered":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/?page_id=483"},"modified":"2026-05-12T10:44:14","modified_gmt":"2026-05-12T10:44:14","slug":"politica-de-devoluciones-y-reembolso","status":"publish","type":"page","link":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/politica-de-devoluciones-y-reembolso\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolso"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1. Plazo de devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dispones de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para iniciar el proceso, deber\u00e1s contactar con nuestro equipo indicando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Nombre completo<\/li>\n\n\n\n<li>Producto(s) que deseas devolver<\/li>\n\n\n\n<li>Motivo de la devoluci\u00f3n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Condiciones de los productos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para que la devoluci\u00f3n sea aceptada, los productos deber\u00e1n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estar sin usar y en perfecto estado<\/li>\n\n\n\n<li>Mantener su embalaje original<\/li>\n\n\n\n<li>Incluir etiquetas, accesorios y protecciones originales<\/li>\n\n\n\n<li>No presentar da\u00f1os causados por un uso indebido<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Por motivos de higiene, no se aceptar\u00e1n devoluciones de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overgrips abiertos o usados<\/li>\n\n\n\n<li>Calcetines t\u00e9cnicos usados<\/li>\n\n\n\n<li>Botellas o accesorios abiertos tras su uso<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Productos defectuosos o errores en el pedido<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si recibes un producto defectuoso, da\u00f1ado o distinto al solicitado, en NovaPadel asumiremos los gastos de devoluci\u00f3n y sustituci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este caso, deber\u00e1s contactar con nosotros en un plazo m\u00e1ximo de 48 horas desde la recepci\u00f3n del pedido adjuntando fotograf\u00edas del producto y del embalaje.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Gastos de devoluci\u00f3n<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si la devoluci\u00f3n es por cambio de opini\u00f3n o error del cliente, los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n a cargo del cliente.<\/li>\n\n\n\n<li>Si el motivo es un error de NovaPadel o un producto defectuoso, asumiremos todos los costes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Reembolsos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez recibamos y revisemos el producto devuelto, te notificaremos la aprobaci\u00f3n o rechazo del reembolso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si es aprobado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El reembolso se realizar\u00e1 mediante el mismo m\u00e9todo de pago utilizado en la compra.<\/li>\n\n\n\n<li>El proceso puede tardar entre 3 y 10 d\u00edas laborables dependiendo de la entidad bancaria.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Los gastos de env\u00edo originales no ser\u00e1n reembolsables salvo en casos de error o defecto del producto.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cambios de talla o producto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aceptamos cambios de talla o producto sujetos a disponibilidad de stock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente deber\u00e1 asumir los gastos de env\u00edo derivados del cambio, salvo error por parte de NovaPadel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Productos no retornables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No se aceptar\u00e1n devoluciones de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos personalizados<\/li>\n\n\n\n<li>Productos usados o da\u00f1ados por el cliente<\/li>\n\n\n\n<li>Art\u00edculos sin embalaje original<\/li>\n\n\n\n<li>Tarjetas regalo o productos digitales descargables<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para cualquier consulta relacionada con devoluciones o reembolsos puedes contactarnos a trav\u00e9s de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Correo electr\u00f3nico: <a>soporte@novapadel.com<\/a><\/li>\n\n\n\n<li>Formulario de contacto de la tienda online<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Gracias por confiar en NovaPadel.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Plazo de devoluci\u00f3n Dispones de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del pedido para solicitar una [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-483","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/pages\/483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/comments?post=483"}],"version-history":[{"count":1,"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/pages\/483\/revisions"}],"predecessor-version":[{"id":484,"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/pages\/483\/revisions\/484"}],"wp:attachment":[{"href":"https:\/\/dsanchez.mkgv1.com.es\/dsanchezwp\/en\/wp-json\/wp\/v2\/media?parent=483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}